Below you’ll find the answers to the questions we get asked the most. If we don’t have the answer to your questions here, please reach out to us.

General Questions

What is our typical turn around time?

Upon receipt of both a completed work order and a marked test socket/model the project is put into the queue. Once in the queue, the project’s estimated turnaround time is communicated to the client. Estimated time frames can be provided once the project has been processed into the queue. Typical timeframe runs between 2-3 weeks once the project is in the queue.

High quality models & test sockets that arrive in good condition will ensure faster delivery of the final product.

What is 14th Element’s product warranty?

We want to do right by the clinicians we serve and our prosthetic users. 14ELMT will cover defects in materials and workmanship for one year from the products’ date of delivery to the end-user. If you notice any obvious defects, please let us know. Limited Warranty shall be to repair, replace or refabricate at no charge, or to refund the cost of the system or component thereof to the original purchaser, at 14ELMT’s  sole discretion.

Please note that our Warranties are non-transferable and are only valid when products are used for their intended purpose and exhibit normal use. This limited warranty does not cover test sockets and/or test orthoses. Defects or damage resulting from negligence, misuse or operation beyond capacity, parts damaged by improper installation, improper care or cleaning agents, accidents, abnormal use or unapproved modifications will not be covered by the Manufacturer’s Warranty.

Please note that all of our prostheses are meticulously handmade by master fabricators. Due to this process, there may be slight variations from one prosthesis to the next. Such variations are inherent in the fabrication of custom prostheses, so you may expect minor distinctions that will make your device truly one of a kind. 

Silicone Products

When should I choose silicone?

Once the limb is volumetrically stable, a patient can be fitted with a silicone socket or liner. While silicone can increase comfort and function for all patients, it is also the ideal solution for patients with challenging limb conditions such as:

  • Limb sensitivity
  • Scarring
  • Boney prominences
  • Bilateral amputation (heavy use)
Can silicone be modified?

Yes. Rolled silicone can be modified by cutting and/or grinding the material. In some circumstances, rolled (HTV) silicone can be modified to accommodate a volume increase or decrease. Injected silicone can be trimmed with best results on thinner sections. In some cases RTV can be injected into an existing silicone socket to accommodate a volume decrease.

Can I retrofit silicone into an existing frame?

Yes. In some cases a liner or socket can be created to retrofit into an existing frame. For best results the model the original socket or liner was created on is required. The fewer additional features, such as M4 housings, the greater the rate of success.

How do I care for my 14ELMT silicone prosthesis?
Daily Maintenance

Silicone can be scrubbed with a soft bristled brush, such as a nail brush with warm-hot water and mild dish soap. Use a back and forth circular motion to remove debris. If scrubbing is not possible an alcohol wipe can be used to clean the inside of the silicone socket or liner.

CAUTION: Electrodes should NEVER be submerged in water. Doing so may damage your prosthesis.

Carbon Fiber Products

Is our carbon fiber ‘pre-preg’?

No, our carbon fiber prostheses are all custom fabricated using a wet-lamination process.